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Release Notes: Veras CheckOut 11.3

Release Notes: Veras CheckOut 11.3

March 15, 2022

Added Omnichannel Capabilities, Beta OmniView Integration, Flexible Database Options, and More!

Everything seems to be moving faster these days in retail. It’s not only impacted how we shop, but also how we approach product development—all while embracing the necessity for constant innovation. You can easily stay in-the-know with Release Notes, our biannual update that highlights recent product improvements, what’s new, and exciting things to come.

Made available on March 11, 2022, here are some notable highlights in Veras CheckOut 11.3 that include additional omnichannel capabilities, scale interface, flexible database options, and Veras OmniView Integration (beta). 

New Omnichannel Capabilities

CheckOut 11.3 adds a dedicated Buy Online, Pick Up in Store order processing flow, as well as a flow for Buy Online, Ship to Store order receiving and customer pickup. Additionally, the order management screens for all order types have been refined to bring focus to the data elements that are most important to store users. 

Scale Interface

With Veras’ continued growth in grocery and hypermarkets in Asia Pacific, CheckOut 11.3 provides the ability to integrate to a weighing scale and collect the product quantity from the scale. Tare weight calculation and recording is included in this enhancement as well.  

Greater Flexibility with Veras Replication

Veras Replication allows greater flexibility in database licensing choices. A new mechanism enables server-to-client database replication in cloud and on-premises deployments managed by Veras utilities rather than the RDBMS engine. Not to worry, the traditional RDBMS-managed replication process is still supported. For Veras customers interested in learning more about this great cost-saving option, please contact your account representative. 

Veras OmniView Integration (beta)

CheckOut 11.3 adds an integration to the new Veras order management application, Veras OmniView. Veras OmniView will provide a richer, cloud-native omnichannel engine for order sourcing, orchestration, and fulfillment. The new CheckOut omnichannel process flows integrate to both the traditional order management logic and tables hosted on the CheckOut central server, as well as to Veras OmniView.

Omnichannel Inventory Visibility, Order Orchestration & Mobility

Omnichannel ordering and fulfillment, and the connected customer experiences tied to these capabilities, are no longer optional for stores. Today’s shoppers are exerting and demanding more control over how, when, and where their orders are fulfilled.

In fact, the number of orders placed online and picked up at brick-and-mortar stores by customers grew 208% during the pandemic and show no signs of waning. Retailers quickly jumped into offering these services to meet consumer demand, but without the luxury of having a full omnichannel strategy. As a result, many retailers are navigating their way around a multi-channel maze wrought with manual processes, siloed purchasing channels, and disconnected inventory views.

Introducing Veras OmniView

Veras OmniView supports an omnichannel fulfillment strategy where retailers use multiple selling channels to fulfill and distribute orders, regardless of which channel the customer places an order through to streamline the fulfillment and delivery process.

When it comes to any good omnichannel strategy, you’ll find real-time inventory visibility centered around the customer at its core. Shoppers couldn’t agree more as:

  • 71% of shoppers say that it is important or very important to be able to view inventory information for in-store products. (Forrester)
  • 69% of consumers expect that store associates be armed with a mobile device, in order to perform simple and immediate tasks such as looking up product information and checking inventory.
  • 56% of consumers have used their mobile device to research products at home with 38% having used their mobile device to check inventory availability while on their way to a store. (Forrester)

Veras OmniView enables order fulfillment execution paired with inventory features on mobile in a single UX to support the following capabilities:

  • Order Picking (consolidated/team picking, substitutions, prep for curbside/locker/courier)
  • Receiving & Putaway
  • Transfers & RTV
  • Cycle Count & Adjustments
  • Product Inquiry

What’s more, task-based workflows across functions help keep store associates focused on the most urgent priorities. Veras OmniView also goes beyond order execution capabilities to deliver intelligent decisioning and order orchestration coupled with configurable rules-based processes.

Delivered through a microservices-based architecture and standard workflow platform, Veras OmniView helps retailers center their experiences around the customer to ensure that shoppers can easily navigate across various touchpoints to make their purchase.

Stay Tuned!

More to come on our next product advancement Veras OmniView, as we continue deliver next-generation solutions for today’s evolving retail processes through a unified commerce strategy.

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Your Win/DSS Upgrade is Long Overdue

Your Win/DSS Upgrade is Long Overdue

February 22, 2022

If you’re a retailer and Win/DSS is your point-of-sale system, your IT, operations, and customer-facing associates are struggling with a rigid, outdated system that has some serious limitations.  

Designed before the age of mobile and digital commerce, Win/DSS falls incredibly short when it comes to empowering today’s retailers to deliver omnichannel experiences. We understand that getting your enterprise on a new platform may seem challenging. However, when you consider the time and resources wasted to stay afloat on a legacy platform – while falling further behind on modern retail experiences – it makes sense to upgrade.

We know the limitations you face when it comes to the many obstacles and workarounds in Win/DSS. They can include daily corrupt files and lost transactions, serious disruptions to sales and customer experience, and the most convoluted manual processes to complete transactions and keep the system running. The following infographic underscores some of the of the top Win/DSS burdens alongside the immediate benefits that could be gained with an upgrade to Veras CheckOut.

Win/DSS Infographic

Immediate Benefits Upgrading to Veras CheckOut

(click image below to expand)

BIG Omnichannel Platform Gains

Let’s face it, most of the elements called out in the Win/DSS infographic are table stakes. With all that retailers need to achieve to deliver on customer demands, a modern omnichannel platform should offer far more. Through Veras CheckOut’s future-proof platform architecture, omnichannel capabilities, flexible modes of selling, and AI-driven customer experiences – CheckOut provides a path forward for retailers to execute on their omnichannel vision.

Using real-time enterprise inventory data and centralized order visibility and alerting, Veras CheckOut creates the ultimate omnichannel experience on a single, unified platform through:

  • Enterprise-grade technology
  • Services-based architecture
  • Hardware-agnostic integrations
  • Real-time data and inventory management
  • Frictionless omnichannel and cross-store selling
  • Integrated modules for mPOS, clienteling, remote selling, and more
Retail Experiences Built Around the Customer

Whether it’s in-store or digitally, the Veras Extend Customer Experience platform supports modern mobile and cross-channel capabilities on iOS, Android and Windows platforms. Extend offers a lightweight native client that integrates to Veras CheckOut transparently to power a variety of associate- and customer-facing experience on mobile and fixed devices, including the capabilities below.
 

Additionally, with real-time connectivity and enterprise-wide inventory availability, the Veras platform delivers a comprehensive inventory solution to optimally locate, pick, ship and restock merchandise to meet the needs of the cross-channel shopper so you never lose a sale.

  • Ship from Store or Warehouse
  • Endless Aisle / Save-the-Sale
  • Cross-Store Pickup
  • Ship-to-Store
  • Bulk Item Pickup
  • Buy Online Pickup in Store

Cater to Your Customer’s Shopping Styles

Consumer behavior and shopping preferences can vary greatly, which impacts how a customer may want to shop in the store. There are many variables at play. Does the customer already know the item they want? Perhaps the customer has a question but can’t seem to find a store associate to help. Or maybe your customer is in a rush and needs to get checked out quickly.

Whatever the scenario, Veras’ in-store solutions including Product Kiosk, mPOS, and Self-Checkout allow shoppers to get what they need and in the way they like to shop.

Product Kiosk. In addition to obtaining pricing details, Veras Product Kiosk’s interactive touchscreens empower shoppers to explore on their own. Shoppers gain a full 360-product view through rich product descriptions, images, and customer reviews.

Mobile Point-of-Sale. With Veras Mobile Point-of-Sale, perform full point-of-sale transactions with secure payments or suspend the transaction and complete it on a standard register. And operate mPOS at any offsite event or easily add an in-store register by docking the tablet as a fixed POS terminal.

Self-Checkout. In addition to giving happy customers choice and speed with Veras Self-Checkout, retailers can experience big benefits as well. Maximize personnel productivity with labor costs during off-peak hours and seasonal surges. And never lose a sale to long wait times by making the most of your floor space to drive more transactions.

Personalized Shopping & New Digital Channels

The shift and appetite for digital commerce has made it possible for retailers to reach and personalize shopping experiences like never before. Omnichannel and new digital capabilities like Veras Remote Selling are putting customers entirely in control to shop as they desire. And smart and connected technologies such as Veras Affinity Clienteling create opportunities for store associates to reach more customers and in more meaningful ways.

Affinity In-Store Clienteling. Veras Affinity Clienteling mobilizes frontline workers with next-level customer insights and personalization the moment shoppers walk into the store. The ultra-responsive, intelligent engine helps anticipate and deliver on the customer’s wants, allowing store associates to provide the high-touch, consultative service many shoppers desire. And customer interest can be quickly converted into purchases with checkout in-aisle.

Remote Selling. Veras Remote Selling adds a powerful revenue channel for the store. Browser-based and purpose-built for retail, remote selling combines the ease of ecommerce with the high-level service and personal touch of a knowledgeable sales associate. The associate can share products live in the store and digitally through the platform where customers may browse, save to their wish list, and complete purchases.

Black Book Customer Outreach. With Veras Black Book, retail staff working in-store or remotely can provide personalized services to better track and engage with the customer on an on-going basis. Black Book drives proactive and personalized outreach using customer data, timely alerts and reminders, and convenient templates for store associates to always be in touch with your best customers.

All of this is enabled by Veras’ services-oriented, future-proof platform. Highly adaptable to support a variety of deployment models, the platform’s microservices API layer shares business logic across an array of endpoints. From traditional POS to mobile selling to clienteling, our proven enterprise architecture allows retailers to not only innovate faster, but at lower TCO.

Our Win/DSS Knowledge & Expertise

Lastly, the experts at Veras, several of whom once implemented, trained and supported Win/DSS, acquired the technology in 2016. The team has since shed the legacy software to deliver a leading omnichannel solution.

Additional Migration Benefits:

  • Thoughtful design transition across UI, terminology, and process flows
  • Veras CheckOut’s integration to JDA MMS
  • Transparency to finance, sales audit, and inventory control
  • Easy customizations
  • Upgrades without impacting the standard software

Now that we’ve taken you through the daily burdens of Win/DSS and big-picture gains of omnichannel POS through the Veras unified platform – isn’t it time to take the next step forward? 

There’s no better time to upgrade. Contact us to learn how you can make smart technology investments through a modern POS platform while leveling up your entire retail operations. 
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PRESS

Abenson Selects Veras CheckOut for Omnichannel POS

Abenson Global City

Veras CheckOut Provides Leading Philippine Electronics, Appliance, and Furniture Superstores with Modern Omnichannel Platform to Innovate Quickly at Lower TCO

Abenson

Abenson and its Affiliate Brands Select Veras Retail’s Enterprise-Class, Unified POS Platform

August 18, 2021 – PHOENIX – Veras Retail, a leading global provider of omnichannel technology to deliver enhanced retail experiences, today announced that Abenson will modernize its retail operations with Veras CheckOut omnichannel point-of-sale and Veras Activate for centralized promotions management. Additionally, its affiliate brands with varying retail formats—including Abenson Electroworld and Abenson Home—will also deploy Veras CheckOut in a single, cohesive environment.

The Veras BIR-accredited point-of-sale solution will automate compliance requirements, add omnichannel flexibility, and enable new digital and in-store strategies across more than 500 points of sale across these varied retail chains nationwide. Streamlining several special tax considerations and promotional calculations, Veras CheckOut will dramatically simplify and speed transactions to deliver a superior checkout experience.

“Through Abenson’s experiential flagship store, safe and secure access to carefully selected products, and a highly trained staff delivering the best customer service—our success stems from our vision to deliver a new level of retail experience,” said Mr. Winston Lim, Managing Director of Abenson. “With Veras’ platform, we’ll continue to expand on that with enhanced online and offline shopping experiences that are consistent, personalized, and customer-driven.”

From specialty retail to department stores to grocery, Veras CheckOut’s unmatched flexibility on a single, unified platform delivers:

•  Seamless omnichannel and cross-store selling

•  PCI out-of-scope payment integrations

•  Hardware agnostic and mobile-ready integrations

•  Flexible on-premise, cloud or hybrid deployments

•  Add-on modules for endless aisle, self-checkout, clienteling, remote selling, and more

Veras’ omnichannel platform will provide Abenson and the affiliate brands with a suite of cross-channel and cross-store selling capabilities, including Veras Activate. With endless discount options available out-of-the-box, Activate’s advanced promotional tools enable central office staff to manage complex promotions accurately and consistently across stores, mobile, and ecommerce. Furthermore, the built-in price simulator module replicates and monitors price events before go-live to avoid any unintended discounts, and ensures shoppers get the expected result at the point of sale, every time.

“Abenson is bringing a world-class retail experience to the emerging Philippine market where a great deal of transformation is taking place,” said Rohit Vir, CEO of Veras Retail. “We’re honored to be selected by the Abenson family of brands as their strategic partner. Clearly our dynamic platform is filling a market gap to provide a tailored enterprise solution that allows retailers to innovate quickly to meet the customer.”

About Veras Retail

Veras Retail builds innovative omnichannel solutions to connect with consumers at every point of decision. It starts at the store, providing fixed and mobile point-of-sale, retail CRM, omnichannel inventory, mobile selling tools, and seamless cross-channel execution. Headquartered in Phoenix, Ariz., Veras is focused on using technology to rapidly implement new solutions to foster positive, meaningful, and profitable omnichannel interactions between retailers and consumers. Veras powers more than 160,000 lanes in over 50 retailers around the world. Top clients include Office Depot, Kirkland’s, Floor & Decor, DKNY, Best & Less, LCC and MEC. To learn more, visit verasretail.com and follow us on LinkedIn or Twitter.