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Veras Retail and Samsung Deliver Clienteling 2.0 Solution to Mobilize Frontline Retail Workforce on Cost-Effective, Ruggedized Business Tablets

Veras Retail and Samsung Deliver Clienteling 2.0 Solution to Mobilize Frontline Retail Workforce on
Cost-Effective, Ruggedized Business Tablets

January 12, 2020

Veras Affinity’s New AI-Powered, Associate-Driven Clienteling Software on Samsung Galaxy Tab Active Pro Delivers Next-Level Customer Insights and Personalization

January 12, 2020 – PHOENIX – Veras Retail, a leading provider of omnichannel technology solutions for enterprise retail, today introduced new AI-powered, associate-driven clienteling software, Veras Affinity. The new software is available for Samsung’s Galaxy Tab Active Pro, the cost-effective, ruggedized tablet from Samsung Electronics America, enabling enterprises to create a powerful new solution designed for any environment that will help mobilize frontline retail workers with next-level customer insights and personalization.

By introducing the power of mobile technology into retail stores on a ruggedized device, the two companies are collaborating to help retailers capture, analyze, and present real-time, multi-channel customer data, which delivers key advantages to retailers. Research shows 1, the data associated with the frontline worker’s actions and interactions with customers and products is the richest and most valuable data in the organization. While all businesses have important organizational data, it will be those that take advantage of their frontline data that achieve a true and sustainable competitive advantage.

An intuitive and empowering mobile tool for store associates, Veras Affinity offers an ultra-responsive, intelligent engine that helps anticipate and deliver on the customer’s wants, enabling store associates to better serve customers. Pre-defined preferences shaped by weighted, smart algorithms and ‘quick tips’ present relevant, time-based attributes like birthdays, anniversaries, back-to-school needs, and social media activity, to better equip store associates with highly personalized recommendations.

“Retailers have an extraordinary untapped resource in their frontline sales associates, who know the merchandise and see how customers respond to it every day,” said Rohit Vir, CEO of Veras Retail. “Veras Affinity allows retailers to use the daily experiences of their store staff to refine product recommendations and personalize service wherever customers shop.” 

Direct associate input gathered in-store, such as positive or negative attributes on product recommendations; or what drove a customer to buy an item, can easily be captured with a tap of a button.

Samsung’s Galaxy Tab Active Pro running Veras Affinity delivers a strong combination of purpose-built ruggedness and customer analysis for retailers looking for a retail-hardened and user-friendly solution. The solution provides store associates a simple way of leveraging mobility to meet customers in the aisles or to drive sales while on the go. Affinity’s unique AI inputs create a differentiated brand experience to build life-long customers, who feel they are receiving personalized interaction with sales associates.

Unique to Veras’ clienteling solution, Affinity captures nuanced data in a fun consumer app-like experience that trains the AI to make smarter recommendations and more meaningful interactions to drive sales. Furthermore, clienteling insights and recommendations can be converted into purchases directly from the tablet through Affinity’s integration with Veras Extend’s omnichannel selling and mobile POS capabilities.

Meet Veras Retail at the NRF 2020: Retail’s Big Show at booth 1253 during exhibit hours from January 12-14, 2020. Learn how Veras Retail helps retailers best utilize omnichannel technology solutions to foster positive, meaningful, and profitable shopping experience at every point of interaction.

About Veras Retail
Veras Retail builds innovative omnichannel solutions to connect with consumers at every point of decision. It starts at the store, providing fixed and mobile point-of-sale, retail CRM, omnichannel inventory, mobile selling tools, and seamless cross-channel execution. Headquartered in Phoenix, Ariz., Veras is focused on using technology to rapidly implement new solutions to foster positive, meaningful, and profitable omnichannel interactions between retailers and consumers. Veras powers more than 160,000 lanes in over 50 retailers around the world. Top clients include Office Depot, Kirkland’s, Floor and Decor, DKNY, Best & Less, and MEC. To learn more, visit verasretail.com and follow us on LinkedIn or Twitter.

1. Empowering The Firstline Workforce, Forbes Insight/Microsoft, 2017

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Veras Retail Announces New Customer-Centric Loss Prevention Features in its Leading Point-of-Sale Solution

Veras Retail Announces New Customer-Centric Loss Prevention Features in its Leading Point-of-Sale Solution

January 9, 2019

The Integration of Appriss Retail’s Verify Solution with Veras CheckOut 10.2 Reduces Return Fraud and Abuse While Improving the Customer Experience

January 9, 2019 – PHOENIX – Veras Retaila leading provider of fixed and mobile point-of-sale, inventory, cross-channel execution and CRM software solutions, today announced the release of Veras CheckOut 10.2. This release includes integration with solutions from Appriss Retail, the industry leader in retail performance improvement, to deliver significant ROI for retailers looking to improve customer service at the point-of-return.

Integration with Appriss Retail’s innovative return authorization technology, Verify®, is now available in the latest version of Veras Retail’s leading point-of-sale solution. Veras CheckOut offers a powerful pricing engine, enterprise-wide visibility into inventory levels, and the ability to access customer information and orders across all selling channels. Users at the retailer’s headquarters benefit from real-time access to POS transaction information.

Estimates of return fraud and abuse in the United States run as high as $24 billion per year, according to a 2018 report. For every $100 in returns, fraud and abuse costs retailers up to $6.50 in losses. The negative impact on a retailer’s bottom line is undeniable, but the combined Veras Retail and Appriss Retail offering provides a powerful and cost-effective solution to improve the return experience and combat fraud.

Appriss Retail’s Verify solution uses actual, individual consumer behavior data to render a fair, objective decision to accept, warn or deny merchandise returns. The retailer no longer needs to rely on simple rules or subjective observations and guesswork by sales clerks. Verify is designed to distinguish and deter the one percent of consumers whose behaviors mimic return fraud or abuse. This creates a positive customer experience, since retailers can quickly approve all legitimate returns, while addressing only those consumers that present with highly suspect return-and-exchange behavior.

Veras CheckOut also provides functionality to address a common friction point between loss prevention and customer service by allowing manager overrides to be deferred until the end of the transaction – or even approved remotely from a mobile device. This capability allows retailers to tailor their security policy in such a way that customers need not be inconvenienced by application of anti-fraud controls at the point-of-sale.

“The balance between providing frictionless customer service and ensuring loss prevention has always been challenging for retailers,” said Bruce Herrier, Vice President of Veras Retail. “We feel that the new features in Veras CheckOut 10.2 give retailers the tools to strike a perfect balance between those two key business drivers and bring tangible ROI. For many customers, implementing Veras CheckOut 10.2 with Appriss Retail’s Verify can pay for itself within the first year of implementation.”

The Appriss Retail ROI Calculator can help retailers determine the additional ROI Verify brings to their Veras CheckOut implementation.

“Our retailer clients are pleased at the quick ROI from return optimization,” said Tom Rittman, Vice President of Marketing at Appriss Retail. “Veras CheckOut 10.2 with Verify already integrated into the solution ensures that retailers will see benefits immediately. They need to manage only one implementation to address multiple business issues, and every day faster is money in the bank.”

To learn more, visit the Veras Retail website, or schedule a meeting with Veras Retail (booth #1049) at the National Retail Federation: Retail’s Big Show, Jan. 13-15, 2019 in New York, NY.

About Veras Retail
Veras Retail builds innovative omnichannel solutions to connect with consumers at every point of decision. It starts at the store, providing fixed and mobile point-of-sale, retail CRM, omnichannel inventory, mobile selling tools, and seamless cross-channel execution. Headquartered in Phoenix, Ariz., Veras is focused on using technology to rapidly implement new solutions to foster positive, meaningful, and profitable omnichannel interactions between retailers and consumers. Veras powers more than 160,000 lanes in over 50 retailers around the world. Top clients include Office Depot, Kirkland’s, Floor & Decor, DKNY, Best & Less, and MEC. To learn more, visit verasretail.com and follow us on LinkedIn or Twitter.  

About Appriss Retail
Appriss Retail, a division of Appriss Inc., provides artificial intelligence-based solutions to help retailers protect margin, unlock sales, and cut shrink. With more than 20 years of retail data science expertise, the company’s Software-as-a-Service (SaaS) platform generates advanced analytical insights and real-time decisions that drive action throughout the organization, including operations, finance, marketing, and loss prevention. Its performance-improvement solutions yield measurable results with significant return on investment among retail store, ecommerce, and inventory functions. Appriss Retail serves a global base of leading specialty, apparel, department store, hard goods, big box, grocery, pharmacy, and hospitality businesses in more than 100,000 locations (brick and mortar and online) in 45 countries across six continents. For more information about Appriss Retail, visit https://apprissretail.com.

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Veras Retail & ACCEO Successfully Deploy POS Software & EMV Payment Middleware Solution in National Stores Locations

Veras Retail & ACCEO Successfully Deploy Pos Software & EMV Payment Middleware Solution in National Stores Locations

January 11, 2018

PHOENIX – Veras Retaila leading provider of fixed and mobile point of sale, inventory, cross-channel execution and CRM software solutions, and ACCEO Solutions Inc., a leading North American IT company specializing in all aspects of electronic payment transactions, successfully implemented their respective point-of-sale software solution and payment middleware solution in National Stores locations across the U.S. and Puerto Rico.

National Stores is a family-owned, California-based company that operates 355 locations under several banners including Fallas, Factory 2-U, Conway, CW Price and Anna’s Linens. It also offers brand-name and private-label clothing for men, women, boys, girls, juniors, and infants and toddlers, along with lingerie, shoes and household items.

When the EMV liability shift was introduced in 2015 to prevent credit card fraud, all merchants were initially required to upgrade their POS systems by October 2015 to include chip-reader functionality. To comply, National Stores turned to Veras Retail and ACCEO for an in-store technology and internal processing systems overhaul.

National Stores upgraded their existing JDA Store point-of-sale software, first installed in 2009, to the latest version of Veras CheckOut, a POS software solution known for its speed, efficiency and reliability. Built on a multi-country, multi-currency, multi-language foundation, Veras CheckOut facilitates a positive customer checkout experience through its seamless communication with a retailer’s enterprise systems. It helps drive key sales metrics without added shrink or loss by automatically executing targeted complex offers and upselling prompts.

National Stores also selected ACCEO for their direct-to-processor solution, ACCEO Tender Retail, as well as its remote terminal management software. ACCEO Tender Retail is a semi-integrated, EMV-certified payment middleware solution that handles all aspects of electronic payment transactions – including the critical communication interface between the POS and transaction processor. The remote terminal management software, ACCEO Tender Retail Manager, enables a variety of centralized operations, including configuration changes, device firmware updates, device status reporting and customized alerts.

Following an on-time and on-budget deployment, the Veras Retail and ACCEO Tender Retail solutions will power more than 1,700 terminals across all National Stores locations.

“We knew we had to act quickly to comply with the EMV liability shift mandate,” said Daniel Skelly, Director of IT for National Stores. “It was critical to bring on partners that not only offered the best-possible POS and payment processing systems to meet these new liability requirements, but would also be able to keep pace with the evolving needs of our business. Veras Retail and ACCEO certainly delivered on that front.”

Rohit Vir, CEO and Founder of Veras Retail added, “We believe in the power of the store. Our POS solution is used in more than 130,000 terminals in over 25,000 stores around the globe. We were thrilled to collaborate with ACCEO to deploy best-in-class software and systems at National Stores that will meet the liability standards and will also create a better in-store experience for shoppers.”

Joey Vaccaro, Vice-President Business Development and Strategic Alliances at ACCEO added, “We are delighted that National Stores chose ACCEO as their expert payment solution partner. Successful deployments have been key to fueling our US growth, and we are very proud of our partnership with National Stores.”

About Veras Retail
Veras Retail builds innovative omnichannel solutions to connect with consumers at every point of decision. It starts at the store, providing fixed and mobile point-of-sale, retail CRM, omnichannel inventory, mobile selling tools, and seamless cross-channel execution. Headquartered in Phoenix, Ariz., Veras is focused on using technology to rapidly implement new solutions to foster positive, meaningful, and profitable omnichannel interactions between retailers and consumers. Veras powers more than 160,000 lanes in over 50 retailers around the world. Top clients include Office Depot, Kirkland’s, Floor & Decor, DKNY, Best & Less, and MEC. To learn more, visit verasretail.com and follow us on LinkedIn or Twitter.

About ACCEO Solutions Inc.
A leading Canadian IT company, ACCEO Solutions Inc. specializes in the design, implementation and integration of, and support for, management software; e-business development; and payment, professional, and technical services. Deployed in major retailers throughout the United States and Canada, ACCEO Tender Retail is a North American leader in the payment industry and one of the first EMV-ready payment solutions with end-to-end encryption (E2EE) in North America. For more information, go to acceo.com or tender-retail.acceo.com.

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RPE Partners with Retail Point-of-Sale Solutions Provider Veras Retail

RPE Partners with Retail
Point-of-Sale Solutions Provider Veras Retail

June 21, 2017

As an alliance partner, RPE Solutions offers strategic consulting, sales support and implementation, integration and customization services for the United States and Canada.

Land O’ Lakes, FL Leading retail consultant RPE Solutions has expanded its product and services offering for retail store systems as an alliance partner with Veras Retail. The enterprise-connected suite of retail point-of-sale solutions includes point of sale, mPOS, inventory, cross-channel execution and CRM applications. Veras Retail’s innovative retail store systems assist businesses in maximizing profitability and enhancing the customer shopping experience.

As an alliance partner, RPE Solutions offers strategic consulting, sales support and implementation, integration and customization services for the United States and Canada. RPE is a leading retail consultant for merchandising and supply chain solutions working with specialty retailers since 1999. Retailers also have the option of hosting and managed services at the RPE Data Center.

“Veras Retail’s commitment to innovation, enhanced capabilities and the solutions’ ability to interface and integrate with leading operating systems makes this a stand-out retail point of sale solution,” said Rob Henneke, RPE Solutions executive vice president. “The omnichannel-enabled capabilities are ideal for mid-size specialty retailers which is RPE Solutions’ core client.”

Veras CheckOut point-of-sale software stands as the core POS solution. The retail store system brings mobility and omnichannel functionality to the checkout experience. Veras CheckOut offers a robust in-store solution that integrates with leading enterprise solutions including JDA, Oracle and SAP.

“RPE has a long heritage working in the JDA Software ecosystem and the Veras Retail store systems are a natural fit for this retail customer base,” said Rohit Vir, founder and CEO of Veras Retail.”

To learn more about Veras CheckOut and retail point of sale solutions, please visit the company’s website at www.rpesolutions.com. To speak with an RPE Solutions representative, please call 813-490-7000 extension 7353.

About RPE Solutions
In today’s changing retail landscape, RPE consultants and IT solutions experts utilize years of experience to help retailers improve customer engagement, increase sales and improve profitability. A leading retail supply chain consulting firm established in 1999, RPE’s innovative services include business process improvement, package selection, strategic IT planning and systems implementation. A secure Data Center provides cloud hosting, systems management and disaster recovery. Working in partnership with JDA Software, Jesta I.S., Veras Retail, IBM and most leading software and hardware providers, solutions include PLM, Sourcing and Demand, Merchandising, Planning, Merchandise Allocation, Replenishment, DOM, DC Management, Business Intelligence, Mobile, Clienteling and Point of Sale.

About Veras Retail
Veras Retail builds innovative omnichannel solutions to connect with consumers at every point of decision. It starts at the store, providing fixed and mobile point-of-sale, retail CRM, omnichannel inventory, mobile selling tools, and seamless cross-channel execution. Headquartered in Phoenix, Ariz., Veras is focused on using technology to rapidly implement new solutions to foster positive, meaningful, and profitable omnichannel interactions between retailers and consumers. Veras powers more than 160,000 lanes in over 50 retailers around the world. Top clients include Office Depot, Kirkland’s, Floor & Decor, DKNY, Best & Less, and MEC. To learn more, visit verasretail.com and follow us on LinkedIn or Twitter.