Categories
BLOG

Your Win/DSS Upgrade is Long Overdue

Your Win/DSS Upgrade is Long Overdue

February 22, 2022

If you’re a retailer and Win/DSS is your point-of-sale system, your IT, operations, and customer-facing associates are struggling with a rigid, outdated system that has some serious limitations.  

Designed before the age of mobile and digital commerce, Win/DSS falls incredibly short when it comes to empowering today’s retailers to deliver omnichannel experiences. We understand that getting your enterprise on a new platform may seem challenging. However, when you consider the time and resources wasted to stay afloat on a legacy platform – while falling further behind on modern retail experiences – it makes sense to upgrade.

We know the limitations you face when it comes to the many obstacles and workarounds in Win/DSS. They can include daily corrupt files and lost transactions, serious disruptions to sales and customer experience, and the most convoluted manual processes to complete transactions and keep the system running. The following infographic underscores some of the of the top Win/DSS burdens alongside the immediate benefits that could be gained with an upgrade to Veras CheckOut.

Win/DSS Infographic

Immediate Benefits Upgrading to Veras CheckOut

(click image below to expand)

BIG Omnichannel Platform Gains

Let’s face it, most of the elements called out in the Win/DSS infographic are table stakes. With all that retailers need to achieve to deliver on customer demands, a modern omnichannel platform should offer far more. Through Veras CheckOut’s future-proof platform architecture, omnichannel capabilities, flexible modes of selling, and AI-driven customer experiences – CheckOut provides a path forward for retailers to execute on their omnichannel vision.

Using real-time enterprise inventory data and centralized order visibility and alerting, Veras CheckOut creates the ultimate omnichannel experience on a single, unified platform through:

  • Enterprise-grade technology
  • Services-based architecture
  • Hardware-agnostic integrations
  • Real-time data and inventory management
  • Frictionless omnichannel and cross-store selling
  • Integrated modules for mPOS, clienteling, remote selling, and more
Retail Experiences Built Around the Customer

Whether it’s in-store or digitally, the Veras Extend Customer Experience platform supports modern mobile and cross-channel capabilities on iOS, Android and Windows platforms. Extend offers a lightweight native client that integrates to Veras CheckOut transparently to power a variety of associate- and customer-facing experience on mobile and fixed devices, including the capabilities below.
 

Additionally, with real-time connectivity and enterprise-wide inventory availability, the Veras platform delivers a comprehensive inventory solution to optimally locate, pick, ship and restock merchandise to meet the needs of the cross-channel shopper so you never lose a sale.

  • Ship from Store or Warehouse
  • Endless Aisle / Save-the-Sale
  • Cross-Store Pickup
  • Ship-to-Store
  • Bulk Item Pickup
  • Buy Online Pickup in Store

Cater to Your Customer’s Shopping Styles

Consumer behavior and shopping preferences can vary greatly, which impacts how a customer may want to shop in the store. There are many variables at play. Does the customer already know the item they want? Perhaps the customer has a question but can’t seem to find a store associate to help. Or maybe your customer is in a rush and needs to get checked out quickly.

Whatever the scenario, Veras’ in-store solutions including Product Kiosk, mPOS, and Self-Checkout allow shoppers to get what they need and in the way they like to shop.

Product Kiosk. In addition to obtaining pricing details, Veras Product Kiosk’s interactive touchscreens empower shoppers to explore on their own. Shoppers gain a full 360-product view through rich product descriptions, images, and customer reviews.

Mobile Point-of-Sale. With Veras Mobile Point-of-Sale, perform full point-of-sale transactions with secure payments or suspend the transaction and complete it on a standard register. And operate mPOS at any offsite event or easily add an in-store register by docking the tablet as a fixed POS terminal.

Self-Checkout. In addition to giving happy customers choice and speed with Veras Self-Checkout, retailers can experience big benefits as well. Maximize personnel productivity with labor costs during off-peak hours and seasonal surges. And never lose a sale to long wait times by making the most of your floor space to drive more transactions.

Personalized Shopping & New Digital Channels

The shift and appetite for digital commerce has made it possible for retailers to reach and personalize shopping experiences like never before. Omnichannel and new digital capabilities like Veras Remote Selling are putting customers entirely in control to shop as they desire. And smart and connected technologies such as Veras Affinity Clienteling create opportunities for store associates to reach more customers and in more meaningful ways.

Affinity In-Store Clienteling. Veras Affinity Clienteling mobilizes frontline workers with next-level customer insights and personalization the moment shoppers walk into the store. The ultra-responsive, intelligent engine helps anticipate and deliver on the customer’s wants, allowing store associates to provide the high-touch, consultative service many shoppers desire. And customer interest can be quickly converted into purchases with checkout in-aisle.

Remote Selling. Veras Remote Selling adds a powerful revenue channel for the store. Browser-based and purpose-built for retail, remote selling combines the ease of ecommerce with the high-level service and personal touch of a knowledgeable sales associate. The associate can share products live in the store and digitally through the platform where customers may browse, save to their wish list, and complete purchases.

Black Book Customer Outreach. With Veras Black Book, retail staff working in-store or remotely can provide personalized services to better track and engage with the customer on an on-going basis. Black Book drives proactive and personalized outreach using customer data, timely alerts and reminders, and convenient templates for store associates to always be in touch with your best customers.

All of this is enabled by Veras’ services-oriented, future-proof platform. Highly adaptable to support a variety of deployment models, the platform’s microservices API layer shares business logic across an array of endpoints. From traditional POS to mobile selling to clienteling, our proven enterprise architecture allows retailers to not only innovate faster, but at lower TCO.

Our Win/DSS Knowledge & Expertise

Lastly, the experts at Veras, several of whom once implemented, trained and supported Win/DSS, acquired the technology in 2016. The team has since shed the legacy software to deliver a leading omnichannel solution.

Additional Migration Benefits:

  • Thoughtful design transition across UI, terminology, and process flows
  • Veras CheckOut’s integration to JDA MMS
  • Transparency to finance, sales audit, and inventory control
  • Easy customizations
  • Upgrades without impacting the standard software

Now that we’ve taken you through the daily burdens of Win/DSS and big-picture gains of omnichannel POS through the Veras unified platform – isn’t it time to take the next step forward? 

There’s no better time to upgrade. Contact us to learn how you can make smart technology investments through a modern POS platform while leveling up your entire retail operations. 
Categories
BLOG

Get Digital Receipts at No Cost with Veras CheckOut

Contactless Receipts with Veras CheckOut 11.1

Get Digital Receipts at No Cost with Veras CheckOut 11.1

January 19, 2021

The recent release of Veras CheckOut 11.1 includes exciting new enhancements, along with the integration with our trusted partner flexEngage. Upgrade to our modern POS platform and you’ll receive free* contactless receipts.

Veras CheckOut 11.1, as well as the Veras Extend mPOS and self-checkout modules, now integrate to the flexEngage digital receipt platform. The flexEngage integration uniquely supports real-time personalized offers at the point-of-sale. Seamless digital receipt process flows allow for known customer preferences to be more quickly and consistently applied in the transaction. Now when you implement Veras CheckOut 11.1, you’ll receive free* digital receipts through flexEngage’s Essential plan.

Turn Purchasing Data into Meaningful Contact

flexEngage is a POS marketing service that delivers custom-made transactional messages, which reduce customer churn for brand-driven retailers.

Offering several levels – Essential, Pro, and Enterprise – find the right tier for your customer outreach and loyalty goals to best fit your needs.

FREE* ESSENTIAL TIER BENEFITS

Front-end features that are complementary in flexEngage’s Essential tier include barcode, clickable logo sent to your domain, PDF attachment, and the added benefits of:

  • Contactless Experiences
  • Increased Email Adoption
  • Reduced Paper Costs
Services-Oriented, Future-Proof Platform

With the flexEngage integration on CheckOut’s omnichannel platform, retailers can continue to drive innovation, offer better customer experiences, and unlock additional responsive technologies and capabilities. 

flexEngage digital receipts

From enhancements to a complete upgrade, Veras provides a clear migration path to modernize your POS platform with Veras CheckOut. Highly adaptable to support a variety of deployment models including on-prem, cloud or hybrid deployments, the platform’s microservices API layer shares business logic across an array of endpoints. From traditional POS to mobile selling to retail kiosks, our proven enterprise architecture allows retailers to innovate faster, and at lower TCO.

Veras CheckOut also helps the store become an extension of your omnichannel strategy to provide a suite of cross-channel and cross-store selling capabilities.

VERAS EXTEND PLATFORM. Extend brings the point-of-sale and mobile selling to customers in-aisle or offsite. Extend goes beyond checkout to enable mobile for inventory, clienteling, unified product search, price checker and self-checkout.

VERAS AFFINITY CLIENTELING. Affinity help retailers connect online and offline data with store initiatives and empower their associates with a 360-degree view of the customer. Unlike any other clienteling solution, direct associate input strengthens the data and trains the AI to make smarter recommendations to drive sales.

VERAS REMOTE SELLING. Remote Selling allows retailers to personalize and connect with shoppers virtually. Unlike Facebook or Zoom, our end-to-end experience is trackable, integrated, and consistent. From initiating the virtual appointment, to sharing rich product details, and building the basket all the way through purchase—Veras Remote Selling helps retailers stay connected even at a distance.

Plus, additional features referred to as “FIGI” (“Find It, Get It”), encompass all of the following business scenarios through Veras CheckOut:

  • Send Sale. Collect and track shipping information for items sold in-store and shipped to the customer.
  • Charge Send. Save the sale using “endless aisle” of enterprise inventory. Sell merchandise at POS and ship to the customer from any store or warehouse in a single POS transaction.
  • Remote Pickup. Locate inventory in any location from any point of sale (including ecommerce or call center) and pickup in store.
  • Ship-to-Store. Buy online from warehouse inventory and pickup at store.
  • Storage Buy. Buy bulk/heavy items and collect them later from storage location in the same store.
  • Buy Online, Pickup In Store. Buy items online or in a different retail location and collect them later.

With the right strategy, point-of-sale systems can be a powerful business enabler. At Veras, we recognized a market need for a flexible, cost-effective, and lightweight platform that can rapidly scale and shift to meet the shopper—how and where they want to shop. That’s what you’ll find in our unified retail platform, which looks at every point of interaction as an opportunity to connect, understand, and sell to the customer.

Take advantage of flexEngage’s exciting digital receipts offer! Contact us to see how upgrading to Veras CheckOut can help simplify operations and deliver the ultimate shopping experience.

* Available to customers in North America. Some add-on services may incur additional costs, such as third-party survey integration.