About This Webinar
Customers have more ways to shop than ever before. But more channels, more data, and more technology don’t automatically create stronger customer relationships.
Great clienteling still comes down to something much simpler: understanding the customer and giving associates the right context to serve them better.
Join Veras Retail for a practical conversation on 5 clienteling best practices that can help retailers build stronger customer relationships, empower store associates, and create more relevant experiences before, during, and after the sale.
We’ll explore how modern retailers can bring together customer knowledge, associate expertise, personalization, and intelligent technology without losing the human element that makes great clienteling work.
What We'll Cover
During the session, we’ll discuss:
1. Turning Customer Data Into Customer Understanding
How retailers can move beyond simply collecting information and give associates context they can actually use.
2. Making Personalization Feel Personal
Why relevant recommendations and outreach should feel like service, not another marketing message.
3. Empowering Associates at the Moment That Matters
How better access to customer, product, and purchase information can help associates have more meaningful conversations.
4. Extending Clienteling Beyond the Store Visit
How thoughtful follow-ups and proactive outreach can turn individual transactions into ongoing relationships.
5. Using Intelligence Without Losing the Human Touch
Where AI and intelligent recommendations can strengthen associate expertise rather than replace it.
Clienteling is evolving, but its purpose hasn’t changed: know your customers better, serve them better, and give them a reason to return.
Register today and discover five ways to make clienteling more relevant, connected, and effective.
